Shipping & Returns Policy
At Oleastro, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we have a straightforward shipping and returns policy to assist you.
Shipping Information:
We currently offer shipping to various locations, including the United States, Germany, Cyprus, and Israel. We strive to ensure that your order reaches you promptly and in excellent condition.
Shipping times may vary depending on your location and the shipping option chosen during checkout. We do our best to provide accurate estimated delivery times.
Shipping costs are calculated based on your location and the weight of your order. Shipping costs will be displayed during the checkout process.
Returns and Refunds:
If you wish to return a product, please follow these guidelines:
To initiate a return, please contact us by sending an email to office@kivemaltd.com. Include your order number and the reason for the return in your email.
You may return your product within 30 days of the original purchase date. The product must be in its original packaging and in unused, unopened, and resalable condition.
You have the option to return the product to any of our warehouses in the US, Germany, Cyprus, or Israel. We will provide you with the specific return address based on your location.
Once we receive and inspect the returned product, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or a refund, including any return shipping costs.
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, the standard return process applies.
Contact Information:
If you have any questions or need further assistance regarding our shipping and returns policy, please don’t hesitate to contact us at office@kivemaltd.com. Your satisfaction is important to us, and we are here to help you with any inquiries or concerns.
Shipping & Returns Policy
At Oleastro, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we have a straightforward shipping and returns policy to assist you.
Shipping Information:
We currently offer shipping to various locations, including the United States, Germany, Cyprus, and Israel. We strive to ensure that your order reaches you promptly and in excellent condition.
Shipping times may vary depending on your location and the shipping option chosen during checkout. We do our best to provide accurate estimated delivery times.
Shipping costs are calculated based on your location and the weight of your order. Shipping costs will be displayed during the checkout process.
Returns and Refunds:
If you wish to return a product, please follow these guidelines:
To initiate a return, please contact us by sending an email to office@kivemaltd.com. Include your order number and the reason for the return in your email.
You may return your product within 30 days of the original purchase date. The product must be in its original packaging and in unused, unopened, and resalable condition.
You have the option to return the product to any of our warehouses in the US, Germany, Cyprus, or Israel. We will provide you with the specific return address based on your location.
Once we receive and inspect the returned product, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or a refund, including any return shipping costs.
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, the standard return process applies.
Contact Information:
If you have any questions or need further assistance regarding our shipping and returns policy, please don’t hesitate to contact us at office@kivemaltd.com. Your satisfaction is important to us, and we are here to help you with any inquiries or concerns.